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Businiess name:
Le M?ridien Dallas North
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Review by:
citysearch c.
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Review content:
This was a nightmare from start to finish. Unfortunately, I had prepaid my four-night stay and was told that I could not leave early without forfeiting the entire fee.
I was repeatedly overcharged. For everything. All the time. (Like $15 for a coffee?) And every time I pointed it out, it was a surly response like they were sorry I had caught them.
Room keys didn't work. Front desk personnel had no idea how anything worked. I had to transfer rooms the first day. Housekeeping didn't work. It was an endless battle.
Starwood management made the situation even worse. When I complained that, more than a week later, the unauthorized charges had still not dropped off my credit card, a woman in accounting told me she didn't have to listen to this and threatened to hang up. It took add
I was repeatedly given incorrect information by people on the SPG website. So, whatever you do, don't listen to them.
Pros: absolutely none
Cons: repeatedly overcharged, staff untrained, housekeeping icky
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