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Businiess name:
Boonslick Medical Group Inc
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Review by:
citysearch c.
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Review content:
I was a patient of Dr. Evelyn Schuetz for several years; however, I primarily saw the nurse practitioner, Jaimee Puckett. I had an abnormal pap in 2010 and was very disturbed by the lack of communication regarding the results of it as well as the follow-up procedure. I had to call the office several times to find out my results; each time I was on hold for 10-15 minutes. I found the office to be antiquated, the staff to be overly busy and unprofessional. I had to literally beg the information out of the Dr. and nurse. I was given a pamphlet which seemed as if it was from 1970! I was so disturbed, I switched Doctors. I’m writing this review now because 3 years later I called the office to find out dates of my services. After being on hold for more than 10 minutes, I was told my chart would have to be pulled but that I would get a call back the same day. I never received a call back. I called again the next week and spoke with Vicki. She gave me some information off my chart, but when I asked questions she said that I should have been given this information 3 years ago. I was – but what a rude and unprofessional answer! I simply wanted to be refreshed about my very important and personal medical records! She said she could fax me a release and send me the information. I told her I was calling to have it explained to me and not read information I didn’t understand. She literally said she didn’t have time for me today. I asked if a nurse could call me back and she said she would do that. She was very snarky and VERY RUDE and unprofessional. If this office is so busy that they cannot staff enough employees to answer patient questions professionally and not keep people on hold for 10-20 minutes a call, then maybe they should think about cutting back their patient load. I would NEVER recommend this office!
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