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Businiess name:
A1a Refrigeration & Appliance
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Review by:
citysearch c.
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Review content:
CONSUMER BEWARE!!! DO NOT DO BUSINESS WITH A1A REFRIGERATION & APPLIANCE REPAIR\r
I called A1A Refrigeration & Appliance Repair back in November of 2012 because the oven on my gas stove was no longer working. The co-owner and an assistant came to my house on November 29, 2012. After inspection, the co-owner gave an explanation of what he thought the problem might be and quoted a price of $408.51, with a $300 initial deposit. Since the repair parts were supposed to come with a lifetime warranty, I gave the co-owner a check for the $300 deposit with the understanding that the parts would be in within 48 hours, and my oven would be repaired by Wednesday, December 5. Wednesday came and went without any call or repair visit from A1A. I called repeatedly to try to reach someone, but there was no response. When I finally did get in touch with someone the following week, the man on the other line was very abrupt, rude, and talked so fast that I could hardly understand him. He stated something about still waiting on the parts and that they would call when they came in. Days went by without any follow-up from anyone at A1A. I finally reached a woman who said that they were still waiting on the parts. Around mid-December, the co-owner finally came to the house to do the repair on my oven. After applying the new parts, the oven was still not working. I was told that they would have to replace yet another part. The holidays came and went without the use of my oven. There was no follow-up until the head owner called after the first of the year to tell me that he was coming out personally to repair my oven. Every subsequent scheduled repair time after that was met with some type of erroneous excuse as to why he could not keep the appointment or a complete no-show altogether after I had adjusted my schedule. After 5-1/2 months of this, I requested a full refund...not wanting to do business with a company of such questionable integrity that had wasted so much of my time. My request has been met with the same indifference and lack of communication and professional courtesy by the owners as before. As of today, May 22, 2013, the ""promised"" refund check which was suppose to be in the mail last week, naturally, has not arrived. I have been blatantly lied to and put off for six months, and I am beyond sick and tired of it. The owners of A1A Refrigeration & Appliance Repair should be ashamed of how they have treated an honest, hard-working, military family! The Better Business Bureau informed me that this company has 45 complaints filed against them...33 just in the past year alone! There is no telling how many actually went un-filed.
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