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Businiess name:
All Star Plumbing
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Review by:
citysearch c.
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Review content:
All Star Plumbing is probably the worst possible company you could choose for plumbing repairs. My husband and I contacted them about some plumbing repairs in our home in August 201,1 when our toilets and shower drains began backing up. The whole experience was a nightmare. We paid them $460 for what we thought was going to fix the problem. They had installed a clean out and snaked the pipe.
The same night that the “repairs” were supposedly made, water began leaking out of the base of one of our bathroom toilets. It should be noted that no water was coming from the base of the toilet before this company was called. It turns out that the All Star plumber that had come to our house- Gabe, had broken the flange on our toilet when he had removed it and had failed to reset the toilet correctly. We called Gabe to ask if he could return to fix what he had broken, but instead he proceeded to give instructions to my husband on how to fix it. We ended up paying another plumber $80 to repair the damage.
Three days after All Star’s repairs, all of our toilets and shower drains began to back up again, only even worse than before. We called All Star’s owner, Ryan Murray, to inform him about the problem. Right from the start of the conversation he was very rude and unprofessional and made no offer to correct the obviously faulty plumbing job that had been done by his company.
Long story short, we ended up having to hire another plumbing company to come out to do the job. We quickly learned that the clean out, which had been installed by All Star, was installed waaay to far away form the house and also that the piping they had installed was extremely bent, not allowing anything to flow properly through the pipe.
We have been in contact with Ryan Murray (the owner) several times since August, and despite his own admission that the work done by his company was defective due to a past employee (Gabe) who is supposedly no longer with the company, and an agreement to be paid a full refund by Oct 15, we have yet to see any repayment for a plumbing repair that led us to have to pay out even more money to repair the damage that was done by All Star plumbing.
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