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Businiess name:
Silver Springs Animal Clinic
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Review by:
citysearch c.
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Review content:
I visited this location today after coming back from an event and experienced the worst customer service. Which surprised me after have a good experience, not a great one. I always try to give a location three visits before I make a choice about patronizing them.\r
My partner and I walked into the facility and wasn't even acknowledged by the woman who was on the phone. She didn't even take the time to look at us and give the ""I'll be right with you look” when you know someone is busy.\r
We proceed to wait over 10 minutes till we are helped by a kurt young woman who states without saying hello, ""I can help you over here.""\r
So I review the bill shortly after I left to see two charges I did not know about on my bill. They were for some flea prevention that I was unaware was going to be administered to my two dogs. We use Frontline on both dogs and even did a reapplication before we took them to the location as a precaution.\r
I called at 10:30 regarding this issue, I was told that the office manager was busy and would get back to me when she could. This was a little of an insult as I was complaining regarding the customer service and this charge I was told about.\r
I received a call at 12:06 from Katie who is the office manager and come to learn was the cold individual who checked us out. I explained the situation and she handled it like the places that hide hidden fees. Instead of explaining well maybe we should let people know thank you for sharing. It was a complete matter of you signed, too bad so sad. To add insult to injury, I logically explained how I felt, and it came down to her calling me irrational. (Again how is your customer service not lacking, and even worse, this is from the office manager.) She constantly tried to deter the facts at hand and said you signed, nothing can be done it is policy.\r
So in closing rather than apologizing, which may I add, NEVER occurred in this conversation. They lost a good customer over $13.00, which could have been solved with a good apology.\r
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