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Businiess name:
Nykb
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Review by:
citysearch c.
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Review content:
NYKB installed a shower enclosure for my son in 2007. When I visited him, I noticed that the water was somehow getting out and puddling on the floor. So I called NYKB to ask if I could purchase another silicone for the door, thinking that the water was coming through the gap between the strip and the door. Mia, who was very agreeable, looked up my son's original contract and said she would look into my request and get back to me. She called me later in the day and offered to send a representative to my son's apartment to look at the stripping and fix the problem, at no charge. She even asked me when i would like the rep to come. Mia emailed me later in the day that the rep would come the very next day. The rep came as promised and inspected the silicone strips, diagnosed the problem, and suggested a solution. He then replaced the strip on the bottom of the door with a new improved design strip and sealed it with silicone as well as replacing the silicone seal on another part of the enclosure. After allowing the silicone to dry, as instructed, I took a shower and was delighted to find the problem 99% solved. I say 99% only because the slope and shape of the top of the tub wall does not allow water to flow inward and into the tub. So, to keep the water that has puddled on the top of the tub wall from falling onto the floor, when I open the door after a shower, I quickly scoop the water into the tub. I am very happy with the solution that NYKB implemented and am impressed with their customer satisfaction commitment even though they installed the enclosure 6 years ago. I should also say that the enclosure itself including the door hinges are all still in excellent shape.""
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