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Businiess name:
Texas State Optical
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Review by:
ly n.
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Review content:
I want to apologize to you on behalf of my whole practice. Our goal is to provide every patient with the best possible service, and from your review, I can see that we failed to communicate appropriately our office procedures with you. Yes, we do ask about your previous glasses for many reasons, and one of them is because we have great new technology which enables us to quickly show you a comparison of your new prescription versus your old glasses. However, you are never obligated to share your old glasses with us if you choose not to and we certainly didn’t mean to make you feel pressured into doing so. Also, we like to let our patients browse our frame selection at their leisure and set aside ones they like in a “maybe” tray until they are ready to make a final decision. When you asked to see the children’s frames, we misunderstood and showed you the frames that your wife and daughter had chosen in their “like” tray instead of the entire selection of children’s frames in our office. I can see that we failed to deliver our best service by our misunderstandings and miscommunications with you. I hope you will give us a second chance to offer you the kind of high-quality service we're known for.
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