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Businiess name:
Layton Glass
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Review by:
citysearch c.
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Review content:
this customer can do nothing for themselves, customer brought me a broken window & asked if i could supply them with the replacement? order was taken and placed. when the replacement came in i called customer to pick up glass customer came to pick up order 2 weeks later and asked where the frame was? i responded that i never had frame just glass only! she insisted that we had frame. i sent an employee to her home in taylorsville to see what she had so i could try to purchase a new frame or window to satisfy this customer. when my employee got there the frame for glass that we never had was in in the window. she was called and told employee to take frame back to my shop and install glass in frame. i called customer and told her window was ready and that there would be a charge for pick up and installation. she was quoted $100. not $120. she does not believe she should be charged for her mistake & error. i do not appreciate the language and attitude that this customer has taken when all we did nothing wrong! truthfully terry layton i suppose the old saying is true, the customer is never wrong this is why walmart will take back something purchased from target just to get rid of that customer. it is a sad day, because there is no recourse for a small business but to allow them to do the same to you. kara if you will just come and pick up your window there will be no charge to you! i can sleep at night knowing that i have done nothing wrong.
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