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Businiess name:
L & N Carpet Cleaning Inc
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Review by:
citysearch c.
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Review content:
Recently, I had the carpet and ducts cleaned in my house. While cleaning my carpet, the hose they tracked through the house rubbed up on two different wall corners causing 4ft & 3ft of damage to the paint job. The damage was so bad, we needed it patched before having it re-painted. When confronted with this issue they stated they are not at fault for any damage caused in your house (that alone should tell you not to use them) by their employees while they are working. \r
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If that wasn't bad enough, they also popped an internal fuse on my furnace while cleaning my ducts which lead to a service man having to come fix the problem. When confronted with this issue, they claim they are not at fault for any illegal wires running in the ducts which they are claiming caused the problem. First of all, my house was built 5 years ago probably not illegal wiring in the ducts. Second of all, they must get this claim often if they have a prepared note on their bill and ready with a response on queue.\r
During the process of trying to contact them, the customer service was very rude and hard to get through. They basically laughed off my claim even after seeing the evidence. \r
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In closing, they treated me poorly with no remorse and a lack of communication from the moment I contacted them with my issues. Funny how they are quick to reply when inquiring about their services yet takes over two weeks to even hear back from them when there was an issue! Not sure how it is my fault my walls were damaged and furnace shorted due to their jobs?!?! They obviously work by this motto!\r
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When looking for a cleaning company, steer very clear of them as they have shown what a deceiving, horrible company they really are.
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