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Businiess name:
Tranquille Hair & Body
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Review by:
citysearch c.
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Review content:
I can only review the customer service aspect of Tranquille, as I bought a gift certificate from there from my sister. I saw the great reviews here and emailed Tranquille to see if they could set me up with a gift card. Since I live in Boston and the recipient lives in Baltimore, it could have been potentially tricky coordinating a gift card purchase long-distance. I was pleasantly surprised by Tranquille's quick response to my email. They told me we could do the entire transaction via email, and they could mail out the gift card that day. They were very friendly, the transaction was super easy, and the gift card arrived to its destination just a few days later.
Furthermore, they sent out an email to all of their clients this morning (including me since I'd made a purchase with them), informing us that they would be closed today due to a snow storm but that they would be expanding their hours on Monday for anyone who had to miss an appointment due to the closing. Fantastic!
Pros: Friendly, efficient staff!
Cons: None that I know of
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