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Businiess name:
The Rittenhouse Spa & Club - Hair By Paul Labrecque
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Review by:
citysearch c.
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Review content:
We had reservations at James (which we LOVE) but didn't want to trek in the snow to Queen's Village so we opted for Lacroix which is just next door. The room was pleasant with views of the park. We found the staff unknowledgeable on the menu which is inexcusable for a restaurant of this caliber and reputation. The restaurant was not busy we were greeted pleasantly at first then totally ignored but noticed that groups of servers were gathered together with animated personal conversation or doting on the GM and concierge of the hotel having dinner with elaborate wine tastings. At a major discount I'm sure. To get their attention we had to knock on the glass partition, this occurred several times. We ordered cocktails which took forever to arrive, then when we had several questions regarding the menu the server replied with ah ah.... apparently not knowing how each dish was prepared. Was it revenge for banning smoking in restaurants that led the chef to have every item on the menu whether fish or fowl to be smoked smoked smoked! Then when the food came they didn't know who ordered what, it was not hot and a total disappointment to boot. The meats were tough and tasteless, the lobster rubbery and the ravioli accompaniment was uneatable. We can't understand from this meal how Lacroix has received so many accolades especially from Philadelphians who are very much in the know when it comes to good food. Perhaps it is from guests of the hotel who are used to lower standards. We recommend you pass on this mediocre establishment for there are many finer eateries in Philadelphia that merit your patronage.
Pros: VIEW
Cons: FOOD+ RUDE UNCARING SERVICE
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