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Businiess name:
Animal Medical Hospital & 24 Hour Urgent Care
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Review by:
citysearch c.
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Review content:
I can't really express how disappointed I am with AMH. My boyfriend was down from Raleigh to help me bring my newly rescued cat for his appointment and we left early with him and drove from Cornelius down to their offices. Through no fault of our own, Independence was closed down to one lane. We were about 18 minutes late. I understand that they'd have to take the next appointment before us in that case, but they didn't just do that -- they enacted a PUNITIVE policy that they would take all the walk-ins in the waiting room before us. We would have to wait (with my cat in his tiny temporary cardboard crate that he was currently dismantling) for over an hour. I know they could have made an exception because one receptionist asked about it, but they chose not to. Nevermind that I told them about the road conditions and my boyfriend's 3-hour trip. Nevermind that we weren't 20 minutes late (that's when their policy kicks in) until she started checking us in and called back to the doctor. \r
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This is ALSO the same office that years ago agreed to see my turtle (not an emergency or anything). When I got there, I quickly realized the vet had NO qualifications to do so -- she was basically a recreational turtle lover. She had as many qualifications as I did. She even wanted to clip my red-eared slider's nails -- not something you do. I paid for the visit and didn't say anything then, though I was upset, but now their offenses are really accumulating. \r
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Thanks for helping NOT helping me with my new rescue baby at all.
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