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Businiess name:
Macy's
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Review by:
citysearch c.
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Review content:
I GOT JE*KED! \r
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This is what happened....\r
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I wanted to buy a light color couch for the past few years but was reluctant because I was worried about it getting dirty easily, however one day I walked through Macy's found the perfect sectional for my living room, I spent around 45 min sitting there deciding whether it was comfortable and what color options I would be interested in. Finally a salesperson Deb walked by, I asked her a few questions about microfiber and how easy it was to clean. She then proceeded to tell me about the 7 year warranty they offer and how it worked she was bubbly and friendly. After hearing about it I was confident to invest 4k for the couch plus the extra money for the 7 year warranty. Deb notified me that I needed to pay a down payment first and when the couch is delivered (she told me it would take my couch 3-4 months to be delivered)my credit card would would be charged for the balance. I was fine with that so we proceeded, she then came back with a bill which included the warranty, I asked her if I paid for the warranty now when will it start? She said it would start immediately, so to me that didn't make sense, why would I want a warranty to start 3-4 months before the couch arrives? so I asked her to charge the entire balance including the warranty when the couch arrived which she agreed. Fast forward 3 1/2 months later... I got the call from Macy's that the couch was ready to be delivered, I was excited. April 21,2012 delivery guys arrived at my door they were really nice and professional good experience... Fast forward May 3rd 2012 I got my credit card bill, I noticed that only the couch was charged and I didn't see the warranty billed to my credit card, so I called Deb. on Monday May 7th 2012, I was notified she was away and wouldn't be back till May 10th, I called on the 10th and I was told she'd be back on the 11th, so on the 11th I finally got in contact with her and told her what happened thinking she'd tell me she forgot and will add the warranty back, but I was wrong.. she told me I had the couch in my house too long so they couldn't help me. WTF??? without the warranty I would have NEVER bought such a light color couch and she knew that esp with all the questions I asked about the warranty and she convinced me how good the warranty is and she's fully aware that I made my decision on the color based on it... FYI her tone was not the bubbly Deb that sold the couch to me, now she's totally toned down and cold. I told her I was really ticked off because of this and she said she would speak to a regional manager that was coming in, needless to say she called me back today again saying they will not do anything for me because again I had the couch in my house too long.....WT blood H ????? \r
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Needless to say, never again will I buy furniture in Macy's never until the day I die... \r
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