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Businiess name:
Bert's Mega Mall
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Review by:
citysearch c.
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Review content:
Yesterday was the first day in 10 years that I have walked into a motorsport store of any kind. I had no memory or idea of what I was doing, the lingo of the industry or anything, just a general thought of what I wanted to buy. I was immediately greeted as I walked through the front doors and directed to the sales person I spoke with on the phone. I am a disabled veteran and I have a service dog I bring with me everywhere. Most places don't like to help or shy away from me because of the dog. At Bert's I honestly felt like family. Every single employee was so nice and welcoming of both me and my service dog which made the whole buying experience that much better. When a place treats you like royalty, or at least that is how it seemed to me, and doesn't put pressure on your purchasing decision, but is there to guide you and help you through every step of the process, it is 110% easier to make a decision that you feel is correct and meets your needs. I also went in with a certain budget in mind. The bike I wanted was WAY WAY off budget but management was more then willing to work with the numbers and out price much/all of the competition I had been dealing with. It's easy to say great store A+ as many reviews do, but when someone really means it, then you have the material and motivation to write a review which means so much more and give everyone else a much better understanding of what it means to shop at a particular store. I would in a heart beat go back to Bert's for any future purchases, for any accessories, or for anything! When I had finished buying my bike, it was presented to me detailed and free of any scratches or blemishes. In fact, they had to switch out the same unit that had just been detailed because the sales person found a scratch on the cycle for me, if that isn't honesty and integrity I am not sure what is. I was also given a full demonstration of how to operate my new bike being that it has been so long since I have had my last one and shown everything about the bike, the ins and outs. They really took their time to make sure I was satisfied and confident in my decision. The accessories department was also very helpful and took a good couple of hours to walk me through the accessories I would need (i.e. helment, gloves, jacket) and there was absolutely no pressure, just the help I needed. I also want to mention the finance manager I worked with, he made me feel at home and like family. The paperwork process was fast and simple with no gimmicks. I would recommend Bert's to anyone and stand behind that recommendation fully. Best of luck to all future buyers!\r
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Respectfully MH
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