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Businiess name:
Fields Infiniti Glencoe
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Review by:
citysearch c.
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Review content:
This is a follow up review from my original 2010 review.\r
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I want to start off by saying how much I love, or used to love my Infiniti. At one point I was so convinced that I will never ever drive anything else but Infini. I love your service department. You guys are excellent. And that coming from a person who used to work in a service department at Loeber Mercedes\r
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However, I was really heartbroken to learn that my 2006 G that I purchased from you back in 2007 right after I graduated from college has been in an accident prior to my purchase. The sales staff at Field’s Infiniti of Glencoe, very reputable Infiniti dealership in Illinois, told me no accident report on the car, even show me the Carfax. The sales ensured inspection for any sign of accident by their highly trained service staff. That all of their used Infiniti are in top shape and the best quality. Well, last month I finally decided that I’m ready to buy a brand new car (not used this time). So I took my car to the same dealership to trade in for the new JX. To my surprise, I was told that my car has been in an accident with the whole passenger side redone. And sales ended the conversation with ""but you already know that!""... Well, no, I didn't know that cuz I never got into any side impact accident! I know that buying a used car is a risk. But I really expect more from an authorized Infiniti dealership. If he didn’t lied that day, I would have buy a different one, or even go with new instead of used. \r
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So I am still inspired? Imagine finding out 3 months after you paid off your beloved car that you were lied to. That everything you ever knew about your car was a lie. That your very first Infiniti was nothing but a (borderline) lemon and only worth less than 5k! That after so many years of convincing your friends and family members to buy Infiniti, you found out that you got rip off. Now that I’m a mother of 2 infants, how can I drive my kids around in this crunker? I work for a company that writes safety standards but yet I cannot even feel safe in car. I can no longer recommend Infiniti to anyone. The dream of owning a JX is now fading away.
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