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Businiess name:
Clachan Properties
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Review by:
citysearch c.
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Review content:
Literally the WORST experience I have ever had renting an apartment. This will be a long review because I have never been more passionate about sharing such an awful experience. My boyfriend and I moved to Richmond from Baltimore and were sold by the appearance of the apartment complex and the initial treatment by the management.\r
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To begin, when we toured the apartment we asked the property manager several questions. \r
1. We experienced a lot of noise in our last apartment, so we were really looking for a quiet professional building. Is there a lot of noise in the neighborhood and within the building?\r
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2. Do you charge a monthly pet fee?\r
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The property manager answered no to both and reassured us that there was no problem with noise or pests. We were also looking to move at a specific time which they told us matched perfectly with their timeline. The first problem started with this. Two days before our move date the property manager called me to confirm our move-in date which she claimed was 3 days after our initial confirmed date. She explained that they wanted to paint and clean the apartment and that would take time. I explained that I was upset because she had told us an earlier date, and it would cost us more money to keep our rental truck out the extended time and get a hotel room. We compromised and agreed that we would not have the apartment re-painted just cleaned. So when we finally arrived in Richmond to sign the lease and move in we got two big surprises. The rent was almost $100 more expensive then they told us and they decided to tack on a $20/month pet fee on top of the $200 pet deposit we had to pay. Of course I was upset about this as well, but stuck with a truck full of our stuff in an unfamiliar city. So we sucked it up and signed the lease anyways.\r
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We quickly found out that the property manager also lied about the noise issue. Not only can we hear our next door neighbors, but we can hear the neighbors from the floor below us! If the person who lives below and diagonal from us has a conversation it is as if we are in the room with them. Further more, there is a huge lack of security in the building! The apartment complex is across the street from two bars (which we expected to hear noise from) but did not expect to have drunk visitors finding their way into the building to investigate. I have called the police several times because of uninvited visitors showing up at 4 in the morning. We have had packages stolen and no help from the management to review the camera footage to see who walked off with them.\r
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Maintenance has walked into our apartment with no notice and no knocking before. Any and all complaints get ignored by management. They never sent out a notice of renewal, but claimed that they did and so we had to fight to get out of a renewed lease. I cannot wait to move out of here and will absolutely never rent from Clachan again.
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