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Businiess name:
Banfield Pet Hospital
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Review by:
citysearch c.
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Review content:
Take your pet ANYWHERE but here. I was with them since the infancy of my dog (6+ years). He is not an old dog at 6 yrs. They repeatedly make appts & you end up sitting & waiting for an hour-1.5 hours. Most recently I had a serious issue w/my dog having extreme difficulty urinating. I attempted to bring him in as a walk in on a Tues & they proceeded to tell me they had nothing available until Thurs and that I should try the Casselberry Banfield! I told the staff to have the office manager (Joelle) call me as this is ridiculous as my pet is in need of care & cant wait 2 days. He underwent emergency surgery at another clinic or he would've died waiting for Banfield to get him in for surgery. They took my name & phone # down and said she would be in touch & never heard a thing from Joelle.I sent an e-mail to the Banfield corporate e-mail box on Monday & they stated someone from headquarters would contact me within 2 business days. I have heard nothing. They are negligent, are understaffed, have no sense of urgency, dont respond when they say they will, do not take any responsibility for errors made at their location, treat pets like a fast food restaurant, and all they care about is making money. All companies have employees that make mistakes and things happen all the time. How a company responds to problem situations is what determines integrity and whether you would use them again. They choose to try & ignore & sweep things under the rug. If you care about your pet, never under any circumstances take them here. When you need their services the most, they will fail you & you will be sorry.
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