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Businiess name:
Protech Towing & Recovery
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Review by:
citysearch c.
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Review content:
they came out on a AAA towing job. I was told 45 minutes, but it was a full 3 hours before they showed up. the driver said he would need assistance in the form of ""skates"" to properly tow my car and that it might take another hour to get someone out to help but no need for me to wait, he'd take care of everything. I said great, thanks, tipped him $20, and went on my way. An hour later, I got a call from AAA seeking confirmation that i'd canceled my request! I said ""no"", and they said that there muct have been a mix-up, but they'd make sure Protech finished the job. Didn't hear anything for a couple hours so I called Protech. they said that their driver had told them I'd sent him away and that if I had a problem with that, I should call AAA member relations and file a complaint (and no, their driver absolutely didn't take any $20 tip), no further conversation necessary. (apparently they decided that doing the tow as a AAA job wasn't worthwhile to them.) anyway, they advertise as being family-owned and service-oriented, but it's clearly a family of lying disrespectful thieves with no concern whatsoever about how their level of ""service"" is perceived. one star is what they get, assuming that is the required minimum level for vermin.
Pros: none that are apparent
Cons: please refer to headline
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