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Businiess name:
Roto-Rooter Plumbing & Drain Service
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Review by:
citysearch c.
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Review content:
It started out as a dead animal smell. I thought for sure something had died in our basement. We searched and searched but found nothing. Then the basement floor drain started to back up when the washing machine spun out. Soon we realized we had a big problem so we called Roto Rooter. Ryan arrived at our house on a Wednesday night and used a snake with camera to diagnose the problem. Our sewer line was blocked so badly that the snake could not get through. Ryan and Charlie came back a day later to dig a hole right where the backup was and try again. After a disgusting battle the Jet guy - Jesse - was able to unclog the blockage and got things flowing again. Unfortunately our pipes are old Terra cotta and they had shifted. Ryan told us it would just be a matter of time before it would back up again. They recommended a partial sewer line replacement using PVC pipe. I won't lie - it wasn't cheap but to see all of the work they did and how well they did it ...I have no doubt it was worth it. Money well spent not to have raw sewage gurgling up into your house. The plumber - Russ - came with his team to dig up about 40-50 feet of yard and pipe and replaced it with the PVC. All of this work took less than a week..it was a huge job. Everyone we interacted with was extremely knowledgeable, professional and very personable. I would HIGHLY recommend Roto Rooter to anyone with a minor or major plumbing issue. Ours was certainly major and they got the job done.
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