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Businiess name:  Fremont Live Scan Fingerprinting at The UPS Store
Review by:  citysearch c.
Review content: 
UPS Store # 4384, Fraud ads, and bait and switch traps, Bad customer services. Do NOT do business with this UPS store. It is the Cheater with fraud ads, and bait and switch traps. The store plays the typical bait and switch tactic: attract the customer with the bait ($25 coupon + 3 months promotion), the break the agreement by some excuses and switch with menace: pay additional $99 to upgrade or lost the incoming mail (since the incoming mail is already on the way and no way to change destination). Unfortunately I fall into their traps. Several days later after subscription, when I go to UPS store to pickup my holiday gifts, the business owner (Ken) rudely claims that he will throw my items away or return to sender without $99 extra dollar. As the customer I have the rights to know the service detail information before and after my purchase, however, Ken refuses to release any information by formal letter about that, and looks like all the rules will rely on her instantly flexible words. \r \r On Dec.24, 2008, Ken, the UPS Owner blocks my mailbox (#106) without my authorization. It is just 11 days from the 15-months subscription begins.\r \r This UPS store's activity mess up my Christmas shopping, and lots of my friends in this community know her behaviors. We are no longer desire to do business with them any more.\r \r To try to nicely resolving the issue, I go to the business, however, it is found that my mailbox lock is changed and my key does not work since Dec 24, 2009 without my authorization. Also, to my surprise, the business owner does not the refund the fee, and even he abuses the customers with the bad language. It is unbelievable that this type business activity happens in US.\r \r This business still owns me:\r 1. Fully refund the mailbox rental fee ($171)\r 2. Forward my incoming mail/package to me.\r 3. Also the business should provide the statement to ensure that no mail are discarded and destroyed, and responsible for the lost/damage if it happens. Pros: No highlights. This is the worst UPS store I ever meet Cons: Bogus ads, Bait-and-Switch trap, Rude customer service

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