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Businiess name:
Los Gatos Honda-Used Cars
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Review by:
citysearch c.
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Review content:
WARNING: NEVER GO HERE!!!! This place is the worst car dealership I have ever been to. They lie, cheat and fail to hold up their end of the deal. We called to make sure the car we wanted was in stock, they said yes. We went there, it was not. We brought in quoted price and they tried to say that the quoted price was higher. They told us to LIE on the credit check form. The salesman, KEVIN, knew we were upset so straight up asked us just to lie and give him a good review when customer serivce follow up with us about the sale. The next day they were supposed to call us when the car was ready. We had to call because they hadn't called us and was put on hold for 15 min until we hung up and called back. Turns out car was ""ready"" but they never called us. When we got their our Salesman never talked to us but had some other woman do it for him. We were about to leave when we asked about the alarm we purchased and the woman said ""what alarm?"" They forgot to install it and were going to let us leave without it. We were told to wait 40 min and it would be installed. An hour and a half later, it was finally installed. They smoked right by the door, blowing the smoke in people's face as they walked it. They yelled acrossed the sales full to one another, swearing and laughing. The Saleman talked on his cell phone around the show room for twenty min as he was in the middle of selling us a car. The place is dirty. Stains on the chair and flithy floors. They had MTV blasting and the staff paid my attention to the TV than to the customers. The night that we bought it the Salesman called at 10:40pm...way too late to be calling a customer. WORST CUSTOMER
Pros: NOTHING
Cons: Poor customer service, dirty, they lie, cheat.
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