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Businiess name:
National Auto Warehouse
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Review by:
citysearch c.
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Review content:
I purchased a 2009 Volkswagen Jetta from National Auto Warehouse for my handicapped son in December 2012. Was told the car was in perfect condition and everything worked just like new. Was told that they could ship the car to me in Hot Springs Arkansas through their shipper for less than I could have it shipped myself. Was given an estimate of $600 and told that if it was less, the excess would be refunded to me. When the auto arrived the Satellite radio did not work. Brent Lesmerises told me to take it to the Volkswagen dealership and have it diagnosed. Brent sent me another radio for the car and promised to pay for the installation and repairs. When I submitted the receipts of approx $200 plus the $100 excess I paid for shipping, National Auto Warehouse cut off all communications with me and refused to reimburse me for the expenses. Very unprofessional and not a great way to treat their customers. It is really a shame to cheat customers out of nickles and dimes when you pay over $13,000 for an automobile. Their warranty is bogus unless you live in driving distance of Knoxville Tennessee. Buyers beware!!!
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