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Businiess name:
Weddings By Paulette
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Review by:
citysearch c.
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Review content:
I went to pick up my dress 2 days before my wedding and the seamstress was totally surprised I was there. When I called to make the appointment, I had said I wanted to try the final version of my dress on before they pressed it (because I had had some previous problems with the alterations). I showed up, and there were still pins all over my dress....nothing was changed from the previous fitting. The seamstress thought for some reason I was doing another fitting, but it was 2 days before the wedding!!!! My mom and I spent over 4 hours waiting for the seamstress to sew everything and remove all the pins. We went to dinner while they pressed it, but when I came back, although they said they pressed it, it still looked terrible and had wrinkles everywhere. I had to stand there and instruct them where it needed pressed. After spending 5 hours there, I said I wanted some sort of discount on the alterations. The staff said that they were not authorized to give any type of discounts, and that I would have to call back once the owner (Paulette) returned from a trip to Texas. I called and called, every day requesting to speak to the owner, and the staff kept saying I needed to leave a message and she would call me back. Well she never called me, but she mailed me a typed letter (not even on business stationary) and said the following:\r
""I have been informed by numerous staff that you have called with concerns about the extended period in which you were asked to wait so that your gown could be pressed to your satisfaction... it is also NOT our policy to reimburse brides for their time while waiting for their gowns.""\r
The letter is laughable. And more importantly, the owner never called to even hear my side of the story. As the customer who paid a ton of money for the gown and alterations, I feel I was owed at a minimum a return phone call and at best some sort of refund for the alterations.
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