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Businiess name:
Spa Sydell
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Review by:
citysearch c.
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Review content:
Horrible experience! My husband and I visited their Norcross location on May 10, 2012 for a couples massage and I was to get a facial and he was to get a pedicure. Both of us had excellent massages which was the only upside to the visit. My esthetician was terrible, she was rude and did nothing but massage my face? She spent less than 2 minutes on extractions, which is the reason I have facials, and my skin looked no better than before, I still had several visibly clogged pores. Why did I pay for a facial again? When I was done I found out that I was having to wait on my husband because his pedicure appointment ran 45 minutes late! We scheduled our appointments at the same time so we would be done at the same time. We do have children and the sitter was expecting us to be done an hour before we actually got out of there. I did leave a review on their site and they did extend a $50 spa credit to me due to my facial experience (another facial is $90) but I will most definitely NOT be using it. I am leaving this review mostly because an additional $5 was charged to our debit card after we left! We have attempted several times to resolve this issue with the spa to no avail! The girl who checked us out stated that she forgot to add the extra $5 charge to have a prenatal massage to our bill so she charged the extra amount to our card after we left. What? You can't do that! If you made a mistake and forgot to charge me that's your problem. You can't just take extra money out of someones bank account. The very least she could have done was called my husband or myself and stated that she had made a mistake and asked if it would be ok to charge the additional $5. What if we didn't have the $5 then we'd be looking at bank fees! So far no manager has returned my call and it seems that I get the girl that added the extra charge every time I call so I don't even think she's passing on the message. Her response to us was ""It's just five dollars"". She genuinely doesn't understand that its not the amount that's the issue it's the principal. You can just take unauthorized money out of someone bank account and think it's ok! There's a reason this spa has an F rating with the Better Business Bureau!
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