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Businiess name:
General Utilities
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Review by:
citysearch c.
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Review content:
You can't commend a company for doing their job by delivering what you paid for in the first place. That is what they are supposed to do.
God help you if you decide to terminate your contract and shop around for cheaper oil.
I had paid them the remainder of the previous year's balance as agreed.
After sending in the obligatory certified letter to terminate (not auto-renew) the contract, they had continued to send me balanced billing receipts and got no confirmation that my account had been cancelled. I had to go through mediation through both the State Dept of Consumer Affairs and the Better Business Bureau to acknowledge that my account was indeed terminated and that by balance was paid in full, because I could not get it in writing from them although I sent a numerous amount of emails requesting that information in writing.
After they acknowledged to both the State Department and BBB that they had terminated my account and I had owned them no money, I had closed my complaint.
A couple of months later I got a call from a collection agency regarding $600 that I allegedly owe them regarding an oil delivery they claimed to have delivered which I don't know anything about. I had to fax in the proof to the collection agency that they had indeed acknowledged that they had terminated my account with the zero balance and now I opened a case with the state and the BBB again.
If this is their standard practice it will be quite likely that you will go through the same experience if you try to break from this company. Good luck
Cons: horrible customer service, seedy billing practices.
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