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Businiess name:
Hendrick BMW
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Review by:
citysearch c.
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Review content:
just wanted to send a note to all to personally thank you for taking care of our car in such a timely fashion, PLUS delivering the car to our home yesterday evening by Service Advisor David (?) didn't get his business card and forget his last name. My wife and I are very grateful this and thank you and the team for taking care of this service problem in such a timely manner. I understand how extremely busy your group is, and do appreciate all the effort to get us back up and running. Thank you also for having David take the rental car back to the dealership today, as this is an extremely nice service to have on this occasion. We also want you to know that Trip Tanner is a very courteous and helpful Service Advisor, and I understand he was just doing his job to provide immediate transportation to a customer in need. This whole issue is not about his ability but basically a series missteps and not really hearing how the customer was reacting to the situation. Again, our sincere thanks for all the work and effort to take care of this
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