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Businiess name:
Fleming's Prime Steakhouse
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Review by:
citysearch c.
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Review content:
I do not appreciate being called a liar. I have worked in the restaurant industry in the past but never at Flemings. Of course Susan would be great to a VIP of her restaurant, if I dined at Flemings enough to be a VIP I'm sure she would kiss up to me as well. Unfortunately, I am not a frequent diner and she was very rude to my wife and I. I never said she was mean, I said she was rude. Maybe we caught her on a bad night, to us she was rude and the server made it apparent that she did not treat her employees very well. As a manager of a service related business you should always treat your guests well even if you are having a bad day, Susan treated us very poorly and we will never return to her restaurant.\r
I am leaving my original review below so people can read about our bad experience at Flemings.\r
\r
We showed up for our fourth anniversary and were greeted by very nice and informative hostesses. Our waiter showed up and offered us wine and appetizers. The server was great and very helpful. We ordered steaks and they came out late and very overcooked. The server was helpful and apologetic. Then the manager came over. We had been to Flemings in the past and the General Manager, Michael, I believe, was very nice and helpful. This time they had a new manager, I think her name is Susan, she was really rude to us and made us feel like it was our fault that the steaks were overcooked. We could not believe how rude she was. We mentioned it to our server and he told us that the whole staff was miserable because of this new manager. We could feel it when we walked into the restaurant that the staff did not want to be there. It is too bad that they brought in a new manager because Flemings used to be a great place to dine. We have had great experiences there in the past, but we will not go back as long as this new manager is still there.
Pros: Usually good steaks, sides, and service
Cons: Rude Manager
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