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Businiess name:
HomePointe
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Review by:
citysearch c.
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Review content:
We rented from the company for about a year and a half. In that time we never once spoke directly to a live person other than the receptionist. There is always what seems to be an immediate canned excuse for why you can't speak to the person. Messages are not returned promptly, if at all. They are trying to rip us off with our deposit refund money by charging us for things that aren't missing or that we did not break. The house we moved into was never repainted for us or rekeyed. only after we had lived there for a year did they start to fix some things. Make sure if you are wanting to note things that you don't want to be held responsible for you get the correct form from them because we were not given it and just typed a copy and mailed it in, and that isn't good enough (besides they say they don't have it) If you are returning your keys on a weekend or a holiday, stick them in the box that you drop the checks into. Our agent (Shawn) tried to tell me that by saying that in the contract that the keys needed to be personally returned to the Property mgnt office, that meant they should be put in that box, though, like she said , the above is a very general statement, so how are we supposed to figure out that thats where they should have been dropped, when she never returns our phone calls?!? Pretty much the company is incompitent, and they will take you for all you are worth. So if you don't agree with them, fight it!!
Pros: some of the rental prices aren't too bad
Cons: Please read the above statement
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