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Businiess name:
HomePointe
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Review by:
citysearch c.
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Review content:
If you're looking for a property management company where you can talk to an actual person, get accurate info, get owed money returned or to be treated with any respect, avoid this company!! I paid application fees for myself and two other adults. It turned out someone was approved ahead of us for the particular house we applied for...which we found our for ourselves when the house was taken off their website (rude!). We contacted them again to have our application transferred to another house, same thing happened. Someone else got the house and by then we were so fed up with how shady these people had been so decided to get our refund and go elsewhere. Well now it's been almost 2 months and i'm still trying to get my application fees refunded. I've e-mailed, called, left messages but they do not respond. I keep calling and holding and holding until i can actually talk to someone, Tina says she'll call back, and doesn't. I call and leave more messages, no call back. I call and demand to wait on hold to talk to her (because there's always a reason they can't talk), and she informs me even though I am the one who paid ALL application fees, she can't give me ANY of the money. I have receipts for gods sake!! The first money order went toward mine and my sisters apps but apparently got ""put on hers"" (Yeah, makes no sense, i know!!), the other was turned in at a different time so paid separetly, still by me. Are they really so disorganized and incompetent they can't keep track of where their money is coming from!? And now we have to wait and see if they actually call my sister and other roommate back when they get the checks written up (seems a little shady that they won't just let them go in and have them written right then and there). Tina was also VERY rude to both me and my sister despite how patient we've been. This is absolutley ridiculous.
Cons: Disrespectful, unattentive, false ads. All they care about is taking your money
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