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Businiess name:
Kramer Medical
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Review by:
citysearch c.
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Review content:
I went to Dr. Kramer with a strong recommendation from my Chiropractor. Had MRI and Cat Scan already done which showed 6 injuries in the shoulder, including a full rotator cuff tear. In a lot of pain - had to wait 6 weeks for surgery, after waiting a week to just get in to see him to look at the MRI. I called the Surgery Center to get the time of my surgery 2 days prior to the date, as I had not heard anything. I was told it was at 7:30am. That afternoon, with only 36 hours to go til surgery, I received a call from Dr. Kramer's office to inform me that my surgery was CANCELLED because my insurance (Anthem BC ) was only going to pay a certain amount and it was not enough. I asked them how they could do this to someone at this late date and they replied. "" Well you don't expect him to do it for free, do you?"" I was also told that if I wanted to PAY CASH at the tune of 8-10 thousand dollars they would go ahead with the surgery. Otherwise they would call me with a date at HOAG. Kramer's office knew six weeks prior what my insurance was, as they had the nerve to bill $700.00 for an office visit !!!!!!! SO, one can only assume they expected me to be desperate enough to pay cash or they had a cash patient waiting in the wings. LUCKILY I had gotten a second opinion and had my surgery successfully done within one week ! Go see Dr. Thomas in Mission Viejo......
Cons: Rude Office Staff
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