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Businiess name:
Rick's Dessert Diner
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Review by:
citysearch c.
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Review content:
I am completely disgusted with the poor customer service and unprofessionalism of this business, particularly the Owner. They have now messed up two different orders of mine. First a birthday cake where the Owner himself took the order, and never actually put the order through. After driving from Granite Bay to Sacramento to get the cake, we were told there was no cake there for us and there was nothing they could do to accommodate us. The latest was my baby shower cake which I made sure to order three months in advance. I then received a call two months before my shower to tell me was ready, additionally I was told completely incorrect prices. When I expressed my concerns to the Owner he called my order a ""problem order"" and told me he was going to cancel it. He then told me he didn't want any of my future business either. I never asked for anything from him; however a simple apology would have sufficed. I was completely shocked, as a business Owner of over 15 years; I would never consider treating my Clients with such utter disrespect. I will NEVER order from them again and will share my experience with everyone I know. In times when Customer Service is something to be valued, this company lacks it completely. They truly do not value their Customers or their Customer's business.
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