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Businiess name:
Victory Chevrolet
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Review by:
citysearch c.
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Review content:
My husband & I traded in a car for a truck on a Sat.. 2 weeks past since we made the deal with Victory Chev, thinking the truck is ours,we purchased a few things for the truck.My husband received a call on a Monday wk ago ,we were not financed, needed to return the truck.He went to the dealership after work, but they did NOT have our car but promised it would be there the next day.The car was NOT there the next day, or the next. Victory Chevrolet had already transfered tags from our car to the truck & my husband signed a finance agreement, that is the only papers we received.I started getting calls from the finance company where our car was financed because Victory had not paid off the loan, 3 weeks had gone by. Then on this Monday they took the truck from my husbands work,did NOT bring him our car, plus they took his personal belongings that were in the truck.My husband had to call them to get them to return our car,he still did not receive his belongings.I had contacted my insurance company on Friday to see if the insurance had been changed, she called,they told her it was financed & they would call her back with all the details.I feel this dealership has a scam going on, where they get you to think you have purchased a vehicle,& they wait for at least 2 1/2 weeks so they get commission off of the sale, then say it could Not be financed.I wonder how many commissions they get off of 1 vehicle, how many customers they have treated so rudely in the past? I have reported them to the Federal trade commission, Attorney General's Office & I have also filed complaints with BBB.I strongly encourage anyone to do the same if you have been treated this way by this company. What ever happened to good customer service? I could understand if this had happened a few days to a week after the deal but not 3 weeks. There is something very strange & very wrong with this picture. What happened to consumer rights? Do we really have any? The worst experience ever! BEWARE!!
Cons: Not much parking for customers. Took salesman at least 30 minutes or more to acknowledge you! Should have followed my instincts and left!!!
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