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Businiess name:
Equinox Restaurant & Bar
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Review by:
citysearch c.
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Review content:
We purchased a Groupon for this restaurant and knew it couldn't be applied to Happy Hour. No problem. However the evening of our dinner reservations, I thought it would be nice to have drinks at the bar during happy hour-which would be separate from using the Groupon. Any drinks we bought during happy hour would be paid for separately & in entirety before having dinner. \r
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My husband called to check what time happy hour was. The person who answered asked him if he had a Groupon. When she found out he would be using one for dinner, she informed him that diners using a Groupon could not have any of the happy hour sprecials/pricing. Even when it was explained that the Groupon would be used for dinner only as per the deal. The hostess/receptionist advised that did not matter, anyone using a Groupon is not eligible for happy hour. She said this policy came from the owner of the restaurant.\r
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Not believing this policy when my husband told me, I called Equinox as well & spoke w/the hostess/receptionist. I told her we had dinner reservations & would be using a Groupon, but would be coming in to have drinks during happy hour. She advised we would not be eligible for happy hour pricing because we had a Groupon. I clearly stated anything purchased during happy hour (&at happy hour pricing) would be paid for separately before dinner. She said we wouldn't be allowed to do that. I told her the policy wasn't fair & she said this was what the owner told her to advise diners with a Groupon. She also said we were not the only diners that felt this policy was wrong.\r
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I canceled our dinner reservations. I refuse to eat at a restaurant that discriminates against a customer (potential or returning) because a discount coupon is being used. Groupon tried to intercede on our behalf, but received no cooperation from the restaurant.\r
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The restaurant is getting away with enforcing this discriminatory practice. Hopefully enough of you who have experienced what we have will also write a review so the restaurant gets the negative feedback it should.\r
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