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Businiess name:
Marciena Inc., Your Complete Retreat Day Med Spa
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Review by:
citysearch c.
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Review content:
Yvonne, the proprietor, called me 30 minutes before my scheduled appointment to re-schedule because the person who was going to do my Brazilian wax, Gina, couldn't make it. Yvonne said that she could do it the next day. I told her that I wanted to wait for Gina as she was very good, but Yvonne said that Gina would not be returning to work for a few weeks. Yvonne that she had over thirty years of experience and, although she typically had her other employees do the waxing, she would do it for me this time. I reluctantly agreed.\r
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The experience was awful! She got oil on her hands so when she went to pull the wax, she kept on slipping off. In some cases, it took her FOUR tries for her to pull the wax and this was in an area where you would think she would have taken extra care!!! I felt like I was in the hands of a neophyte. I was red and bumpy for two days and there are numerous spots that she missed. I've had Brazilians done for fifteen years and have never experienced such an horrific experience both during and afterwards. \r
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And, the kicker? After inconveniencing me with a last-minute re-schedule, then doing a ridiculously terrible job at waxing, she charged me extra for a ""full monty"". I have never had a bill padded for a ""full monty"" and addressed this with her to no avail. Evidently, she is not familiar with the definition of a Brazilian. \r
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In all fairness to Yvonne, though, I called five local spas to have them define a Brazilian and a ""full monty"". The definition of a Brazilian was what we all know it to be and the response to a Full Monty was, ""a full what?"". \r
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I would highly recommend Gina if she worked somewhere else, but would never patronize this ""spa again. I found the entire experience extremely unprofessional.
Cons: Unprofessional, ill-trained
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