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Businiess name:
Crystal Plantation
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Review by:
citysearch c.
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Review content:
Out of all the places in Metairie / Kenner area, this place is the most affordable. However, we would find out what their affordability ultimately costs as we will be forever disappointed. \r
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We were under the impression that they would coordinate the events (first dance, money dance, cake cutting, etc) given their brochure statement ""? will serve as your personal host throughout your reception assuring that every detail will be attended to."" However, we found out that wasn't the case as Tommy, the manager, stood back aloof all night. With everyone wondering when anything was suppose to happen, my wife and I had to coordinate the reception instead of enjoying it. Several events were rushed or missed such as the garter & bouquet toss and money dance. The staff didn't bring champagne for the toast until afterwards. During the cake cutting, the guests had to help us cut it as the staff was nowhere to be seen resulting in icing getting on my wife?s dress.\r
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There were several issues surrounding the cakes that evening, too. The bakery broke our custom cake topper and their fountains leaked on our cake making it a wet mess. Later on after the cake cutting, the $275 grooms cake was taken into the back to be cut and served. However, a large number of guests told us they never had a chance to try any nor was any of it put in our take-away boxes after the reception. Given the cake was meant to feed 98 people and less than 60 were around at the time of cake cutting, there should have been plenty available.\r
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After our honeymoon, I wrote a letter to the Crystal Plantation and later talked with the Anthony, CP owner's brother. He stated they didn't do coordination and left it up to photographers. This fact was NEVER communicated to us via the contract or verbal conversations with the owner. He also stated the contract says cake would be put in the take-away boxes, which they interpret as wedding cake. If we wanted grooms cake, we had to request it specifically.
Pros: Atmosphere was nice
Cons: Poorly light, lack of communication in services rendered, mishaps with cake
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