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Businiess name:
Petsuites Dayton
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Review by:
citysearch c.
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Review content:
NOT RECOMMENDED!!!! This facility is below standards in my opinion. We have boarded my dog numerous times at other places and had NO issues whatsoever. My dog was bizarrely injured (her back toenail broken completely off beyond the quick) and they offered no explanation. They called on a Saturday night to tell me that they ""had no idea how it happened."" Long story short, because I did not pay to purchase their ""insurance plan"" for a 2 night stay (which, in itself, is ridiculous, in my opinion... I have never had to pay insurance to board my dog at ANY other kennel), what I felt was negligence cost my dog an incredible amount of pain and $200 in vet expenses that they refuse to reimburse. I have never heard of such terrible business practices. On the website it says they treat animals ""as if they were our own."" Well if that's how they would treat their own pets AND customers, I believe they will be losing a lot more business than the $200 in vet bills it cost me if they continue to exhibit this time of customer service. Spoke with the owner who also refused to even reimburse for her 2 night stay. When I let him know I would ""share my experiences with others"" he threatened to sue me and told me it was a shame there are ""people out there trying to ruin other peoples' businesses."" This is why websites like this exist.
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