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Businiess name:  Taylor Made Smiles
Review by:  citysearch c.
Review content: 
I wish I had never gone to Dr. Taylor. Her office is lovely, paraffin for your hands, but I felt pressure to have a lot of work done, and decided to get a second opinion after some crowns, a root canal, and now have stayed with my current dentist. A crown she did cracked after 2 years, and when I inquired with Dr. Taylor she said she would not warranty the work, and made it sound like I had done something to compromise this expensive crown. I am not excessively hard on my teeth, and most dentist I have talked to since say they should last lots longer. She is curt, cold, and her billing staff makes you feel like a dollar sign by calling in between cleanings to see if I am ready to have more work done on my teeth. Dr. Taylor talks about implants, etc. very expensive things, and I felt I had to tell her I was very conservative, and wanted to maintain the integrity of my teeth as long as possible. I have a pretty smile, my teeth are straight, I just had cavities as a child, and I do realize that they may need work now. Her hygienist was great, friendly, helpful, and I felt did a great job. I just didn't like Dr. Taylor not talking to me personally, when I called to tell her about my broken crown, and acting like I was out of line for being upset it had broken so early. I am not a rich person, and felt it was worth a conversation inquiring about the lab's work, perhaps they used cheaper materials (made in China), or it was made with mistakes in it? I felt it would have been fair, compassionate, and helpful to discuss these things. She is a good business woman making sure you sign and see the photos of your teeth and crown, but after a while I felt it was more to cover her tracks. Sometimes when she would show me the photos, as a lay person I can't recognize what is wrong and what isn't, your mouth at 500 times does not look pretty. I feel as a business woman that if my work failed I would want to know the circumstances and own up partially to perhaps the anomaly of what went wrong. This is fair, I expected her to be fair. Next time get her to sign to holding up her end of her work is my advice to any of you who want to be her patient.

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