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Businiess name:
Cuba Libre Cafe
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Review by:
citysearch c.
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Review content:
I was so disappointed, I had wanted to try this restaurant for some time. I went with friends from work, sat in the bar and although the food was good (very camparible to Glorias who provide chips, salse and black bean dip to all tables without cost to the customer) the service was very bad. The table we sat at needed to be cleaned as the customers who sat there before us had eaten and the restaurant did not clean the table before we sat down. When we asked the waitress to clean the table she wiped it with a dry cloth, we asked her to actually clean the table, she did but was visible irritated. I spilled my drink after a couple of sips, the waitress handed me a stack of coctail napkins to clean it up myself. She brought me another drink but charged me for both. I of course paid and I understand that I the drink spill was my fault but I believe most any other restaurant would have not charged me for the first drink. The waitress asked at one time if we were finished with our appetizers, we were not so she left them but came back a few minutes later and took them off the table without asking us. When were ready to leave an asked the waitress to spiit the check we were told that it was a restaurant policy not to split checks. We finally got them to split the check after a lengthy explanation to the manager who was irritagle and talked to us in an angry tone. When we informed the manager that the waitress did not say anyting when she took our order she went off with an explanation of how unreasonable it was for us to expect that they would inform every table of the policy. Really? I am often asked when in a group if the order should be on one check or not. The manager also lectured us about how, on our next visit we needed to inform the waitress prior to ordering if we require seperate checks. Don't worry, we will not be back. There are a whole city full of restaurants with fantaitic food to spend my money on bad customer service.
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