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Review content:
Sure, Grove City Dental looks really great based on their website and the reviews and their front office. But let me tell you, once an issue arises, prepare for it to never be resolved. For my consult before I had some work done, they told me that after insurance, I would pay somewhere around $300. I interpreted this to mean that they had called my insurance and checked to make sure that everything was covered. Later, I was told that was not the case and that it is only a ""courtesy"", not something they have to do. I've never heard of a dr's office that doesn't call insurance before doing a procedure. Additionally, they called me and requested that I come in 1/2 hour early on the day of my procedure, only to make me wait an hour to be taken back. Then, once I was numbed and on laughing gas, the dentist told me that the damage was more extensive than they thought. They put sealants on and did some other extra work which I EXPRESSLY told them I did not want in the consult.
So now, 3 months later, I am still fighting a $1338 bill. The incompetent accounts coordinator, Adina Larrick, was very nasty and tried to play it off as though everything was my fault. But ultimately, she ended up going to the practice manager in October and saying that he allowed her to reduce the bill to $1000, and that she was still pushing for a smaller bill. Still not great, but it's something. I tell her ""great! Please let me know what the total ends up being and send a new bill"". I received no response whatsoever. So now, 2 months later, I receive a bill for the original $1338, PLUS a lovely $14 late fee. See how compassionate the staff at Grove City Dental can be?? I will never return here and I would urge everyone to not fall for the sugar-coated front office staff and website!
And this is not even the first negative experience I have had with Grove City Dental. Earlier in the year, I chose this dentist to remove my wisdom teeth. After doing the initial consult and setting a date for the procedure, a week or so before, I was called and told that the dentist was attending training and would have to cancel my procedure. I had scheduled that appointment for the beginning of my spring break so I would have a week to recover and they left me with a week to find a new office to have the procedure done. I was forced to go to a place that I did not feel at all comfortable with. Grove City never apologized for any of this and severely inconvenienced me and has provided me with TERRIBLE customer service in about every way possible. Please do not waste your time here.
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