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Businiess name:
Clearwater Sports INC
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Review by:
citysearch c.
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Review content:
I rented a pair of AT skis with Fritschi bindings from Clearwater Sports last February to test the equipment as I was in the market for AT equipment. The experience was absolutely horrible and, a year later, they're still trying to whack me for $500+. Here's the story.\r
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After asking half a dozen questions about the bindings and whether or not I should treat them any differently than a downhill binding (the answer was an emphatic ""NO""), I proceeded to Sugarbush for a day of skiing. After about my 3rd or 4th run down, the front left binding blew into about 5 pieces, my ski went flying, I fell but fortunately recovered without injury.\r
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At the end of the day I brought the broken equipment back to the store, the clerk expressed shock that the binding broke and that was that (or so I thought).\r
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About a week later I received a call from the store, advising that they would have to charge me the full price for new bindings. I protested, explained that no backcountry binding should shatter like that, especially in a ski resort on cut trails to a guy who weighs 170 pounds. (Upon further research I learned that the Fritschi binding has a tendency to shatter if it is set too tight.)\r
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In an effort to settle the matter without hard feelings on either side, I offered to split the difference, a gesture that they simply ignored. So, they charged my debit card and, to this day, I am still fighting with them over the charge.\r
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Bottom line: these guys seem to have zero interest in a satisfied customer, they apparently know nothing about ski equipment (especially AT skis) and they refuse to acknowledge any wrongdoing even in circumstances where it's quite clear they're at fault.\r
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DO NOT PATRONIZE CLEARWATER SPORTS.
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