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Review content:
This applies to all Sylvans. You need to know they are all franchisees that Sylvan doesn't actually take responsibilty for. If you are banking on a big company with a solid reputation to back you, then you are in for a shock.\r
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My daughter actually got a good education there, I think. \r
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However, Sylvan doesn't keep their promises and don't trust them.\r
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My daughter took Algebra 1 for credit, and it was approved by her school to do. At almost the end of her course in Longmont, CO she was informed that the center would be closing and she would be moved to Boulder to finish. She went to Boulder and finished, and had the same teacher that mnoved there, too, and the director there said he would get the transcript to the school. \r
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At that time, the Boulder center was closing down, too, and all the people there were upset at losing their jobs.\r
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My daughter went on to school and they allowed her to take Algebra 2 the following year. It wasn't until now that she is a senior that they informed us that Sylvan never gave them the paperwork.\r
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We contacted their head office in Baltimore because the franchisee of this area completely closed down. The head office said they only recieved the progress reports as far as Longmont, but none of the Boulder paperwork. Last week, they agreed to send the transcript with a lower grade taking into account the part of math they didn't have credit for. So basically, they were averaging the 0% into the 100%s.\r
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We didn'tn like that, but if she doesn't get some type of credit, she doesn't graduate.\r
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Today, they contacted us to tell us they changed their mind and couldn't in good consciousness give her a transcript based on something they didn't have, even though the director of this frachise area gave them a call and told them what happened.\r
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So....basically I paid over $8,000 for a product I didn't recieve and my daughter gets to pay for the mistake by not graduating with her friends and being embarassed. She is devastated and she worked the hardest of all on this. Three days a week for two hours at a time for almost a whole year.\r
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The main office blames the franchisee, and the franchisee won't speak to us. It is the main offices' issue, though, in my opinion. It was their name we trusted...and no longer trust. They want to sell their franchises, but they don't want to be responsible for them. If your franchisee screws you over...tough luck. \r
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Even getting my money back for a product I did't recieve won't take the pain away from my daughter not being able to graduate. \r
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She is sweet and kind to everyone and sort of shy, and she works so hard at everything, even things she finds hard. I've been blessed to have such an usual child who didn't take me through the teenage trauma of most girls.....and I am more angry than I can ever convey.\r
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They could care less, and have let us know that, and just passed us off to their legal department.\r
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Don't buy the lie that they care about you or their students. You are just money to them, and if you aren't paying at the moment, you don't mattter.\r
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I am posting this everywhere I can because I think people should be warned. You are putting your child soley in the hands of a franchisee that you know absolutely NOTHING about. Most franchisees don't even run their own centers.
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