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Businiess name:  Trupp's Garage Inc
Review by:  citysearch c.
Review content: 
Well, I had my 2003 dodge ram 2500 4x4 diesel automatic truck transmission rebuilt here. I did NOT give them a budget, I wanted the transmission upgraded so it wouldn't go again. I had and still have a Bullydog Pmt programmer which is what caused the damage to my transmission the first time. I gave Tom all the paperwork on the Bullydog Pmt I had so, he knew what kind of horsepower and torque it produced. I had them go through transtar which was upgraded parts. Bottom line I didn't care what it would cost as long as this was gonna fix this from happening again. Well, $3,400 later and only 45,000 miles back to Trupps. (yes, there warrantees are only 25,000 miles or 2yrs) But, I went with upgraded parts. Also, if they (Trupps) knew of better parts why didn't they step in and say so? They wanted another $3k-4K to basically try again. They weren't gonna give me a break or help with cost or anything. For $7000.00 I could have took it somewhere else the first time and had a Bulletproof trans built. Which thats where I'm taking it now to a place that can do it right the first time! Oh, back in Sept. I had drained the fluid and changed the fluid and filter because, of some minor slipping of the trans. I checked the fluid and it was full with my truck in park. Tom did tell me it has to be checked in netrual so, it was 3 quarts low and they tired blamming it on that and the programmer. Okay, but when they serviced it about a week later they added the 3 quarts and adjusted some things so the paperwork said. How could they have done that without dropping the trans pan?? I would expect more then 45,000 miles out of a trans rebuilt for $3,400 bucks. Thats all I'm saying...Oh, just for the record....when your a little kid and you touch the HOT stove....how many more times do you touch it til you realize its hot???......Well, thats why I wasn't given them another chance or $4,000.00 to try again. Trans did work for a little while(45,000 miles) it had been about 4 years later but, this is not my only vehicle so I don't drive it all the time. Hense why the 4 yrs later but, again only 45,000 miles($3,400.00 doesn't add up) Not happy about the service!

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