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Businiess name:
Santana Row
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Review by:
citysearch c.
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Review content:
I am absolutely irate over how Club One has handled my account. They are basically stealing my money. First of all, even though I quit the club they are continually withdrawing the monthly fee from my checking account. I had to call my bank and get them to stop the payments and now my bank is involved trying to get my money back. Secondly, I signed up with a coupon for one month free locker use and so far this has turned into a 3-month battle to have them stop charging my account after the free month was up. Not only that, in the last two months, they even charged me DOUBLE in locker fees. After one month of empty promises from the finance department, I am still trying to get my refund for the extra locker charges and fighting to get my last month's fees refunded. With all their talk, nice facilities (and of course higher fees), I thought I was joining a club where customer service would be a high priority, but how wrong I was!!
Pros: nice facilities
Cons: terrible customer service!!!
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