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Review content:
This was my first move, and I went with Bailey's because they were contracted through my new employer. I was moving from the midwest to Utah. Basically, they had very poor communication, the driver pressured me into signing something that I should not have signed, and they lost some irreplaceable items.\r
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Here is a short list of my frustrations\r
1) They grossly overestimated the cost of the move, on the scale of 3x what the actual cost was. Although my employer was reimbursing most of the move, I needed more accurate numbers for planning purposes and to manage my budget. They do this because they are contracted by my employer to not exceed the price listed. However, the numbers they quoted were almost ridiculous and complicated all other moving plans and expenses.\r
2) Despite assurances from the move coordinator and repeated requests I had made to be informed about what day and time packers and movers would arrive, I was not notified in advance. Instead, three men showed up at 8 AM ready to pack. My family was still in pajamas and midbreakfast, which was a bit embarassing.\r
3) The delivery was 4 days outside of the window that they had given as an estimate. The driver kept extending his estimate each day, so we spent about a week sitting on the floor waiting for our furniture to arrive.\r
4) The driver finally arrived at 8PM on a mid-winter saturday night. When he arrived, he said 'Yeah, we've been driving through a big mess. I left my dog in Salt Lake City and didn't know it was going to take this long. Anyway, we can either spend three hours standing out in the freezing cold and doing inventory, or you can sign this and we can get you your stuff."" Me: ""What if something is missing?"" Him: ""Nothing will be missing"". I signed, reluctantly. Yes, that was my bad, but that was inappropriate pressure from him. \r
5) Two large boxes, one of which had an irreplaceable family heirloom, was missing. Bailey's will not honor the claim.\r
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Don't use Bailey's.
Cons: Bad communication, high pressure from driver, lost belongings, late delivery
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