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Businiess name:
The Cheesecake Factory
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Review by:
citysearch c.
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Review content:
I can see why the Cheesecake Factory stores are so poorly run. They are all corporately owned, no franchisees. Ben Pratola must be the most incompetent manager for a full-service restaurant, ever. God know what their lease must be. Yet, half the restaurant is always empty, regardless of the weekend day, both afternoon and evening. The downstairs is only used for the employees to eat on their shift break. That space must be THE most expensive employee break room on the planet. That space would probably be able to generate at least 4 million dollars a year. Yet, Ben Pratola will look you right in the face and decline your request to hold a party there. The Cheesecake Factory must be operating on the highest margins of any restaurant on the planet earth to turn away business. Makes you wonder how they can do it, considering I have never seen the restaurant at capacity. If I was an investor, it would definitely make me question their actual earnings. Nevertheless, this will be our last visit to the Cheescake Factory. Management has no clue on how to train their servers. Lousy service definitely affects how the food tastes. Maybe you should get your ass out of the back office, Ben, and learn how to train your staff. Oh yeah, I forgot. You are doing so well you don't need more business. Good for you.
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