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Businiess name:
Golden West Pool Repair
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Review by:
citysearch c.
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Review content:
Whoa. Just finished my first and only transaction with Owner Tony/Antonio at Golden West. They were chosen by my home warranty company Fidelity to repair a pool/hot tub pump. My last communication with Tony was his threat to me to not ""slander"" him. As a former prosecutor, trial attorney, and deputy city attorney, I'm pretty sure I understand what that means. This company is not only incompetent, they are dismissive, sneaky, and dishonest. Space prohibits details, but I have a chronology of the events in my case, and welcome an opportunity to address them in an objective forum. Their incompetent pool man installed a defective re-built pump on my hot tub. I was there. It didn't work when he left, and he (incorrectly) said it was some sort of vacuum issue. I eventually hired a competent repair man who installed a working pump. When I contacted Goldenwest, Marcy the office manager immediately told me the contractor is always right. I called the warranty company to see if the repair could be accomplished. While I was away from my home, Tony actually trespassed on my property, and passed a locked gate, to try to make his defense to the warranty company. He told me ""someone seems to have pried open your locked gate when I was there"" and the gate was open. It was closed and locked before he arrived, and ""jimmied"" and open with the dead bolt exposed when he left. Wow. I have a rebuilt Golden West pump that they left at my house if anyone is interested. Be aware. You have been warned..
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