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Businiess name:
Victory Auto Service & Glass
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Review by:
citysearch c.
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Review content:
Today I had to take my car in after finding out that my break lights weren't working. This is only the 2nd time I've been to a shop since the first time I ever went to a shop (located in St. Cloud) for a simple oil change I was quoted nearly $700 in repairs, I never did their recommended repairs and never had a problem until now, that was 5 years ago. The Victory Auto crew, mainly Jordan Matt and Brian Schauer made me feel very comfortable and very confident with the problems and solutions they were providing me. \r
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Brian was the main relay contact between the mechanic(s) working on my car and telling me what was going on. Each time he would speak to me he would go into great detail to demonstrate what was wrong and ended each conversation with my options for proceeding. Never felt pressured and didn't feel like he was inflating any prices or exaggerating any problems. I was given time to think about what I wanted to do without Brian trying to capitalize on my situation by trying to pressure me into doing things while I took my time to think. That's very important to me and I bet most don't even realize that sales people do that.\r
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What gave me confidence was that before bringing my car in I did my own research on what was wrong and Brian’s report told me exactly what I had suspected and I never told him what I believed to be the issue. This to me shows great honesty, which is rare in auto shops. My issue was an electrical one, which are the worst kind since you have to spend so much time testing and checking all the wires. This was a job any dishonest shop could have run with in order to rack up labor costs. I fully believe Victory Auto treated me fair and didn't rack up labor time for the testing period.\r
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In the end I was able to bring my car in at 8a.m and drive it home same day. I opted to stay at the shop the whole time and was able to not only see how they operate but how they handled walk in customers and how they talked on the phones. I never once heard them speak bad about any customer, never complain and only heard sympathy from Jordan and Brian when they had to deliver the cost estimates for the repairs/service's each customer needed. \r
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For me, I had a great experience and would/will recommend them to anyone I know.
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