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Businiess name:
Becker Furniture World & Mattress
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Review by:
citysearch c.
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Review content:
I would run very fast from Becker Furniture World if you are thinking of purchasing there. They are horrible. I ordered several pieces of furniture in January 2013 and it is March now and I have received more headaches than furniture. \r
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When my first delivery came several pieces were missing (end table but no coffee table, chairs and no table). And the expensive dining room table literally fell apart when they were putting it together and 90% of the dining room chairs were wobbly. When we asked why they didn't check these first before delivery they said they didn't have a place to do that. They wanted us to keep the defective pieces so a service person could come and fix them. We refused and had to call twice to get our money appropriately refunded for the dining room pieces. \r
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Then in mid February, 6 weeks after we ordered, we were informed that the chairs for the kitchen set we had ordered were discontinued and they wanted to know if we wanted the table without the chairs. We again asked for refund on these pieces and had to call three times to get our refund. \r
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Then toward the end of February we were informed the couch, chairs and ottomans we custom ordered January 4th, could not be made because the fabric had been discontinued. Our choice was to cancel the order or come in and pick out new fabric. We canceled and as of today are still trying to get our money refunded. \r
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We still have 2 pieces left to receive that we paid for January 4th but have not gotten a firm delivery date on yet. Last we heard it was suppose to be the end of March. Both of these were suppose to be stock pieces and delivered back in January. Only reason we have not cancelled these is that they go with pieces we already have. \r
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So far no apologies, not even return phone calls from the store manager. Find it very odd that Becker Furniture World can stay in business when they hold onto money and orders for weeks before placing them. We will never shop with them again. Here it is March when all our items were to be in and we literally have to start all over. Not with Becker Furniture World though, never again! When people see our bare rooms in our house we tell the our horrible service experience with Becker Furniture World and make sure to tell them not to step foot in their stores.
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