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Businiess name:
Luxor Hotel & Casino
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Review by:
citysearch c.
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Review content:
The Hotel was ok, should have expected that because of the price. There was a STRONG smell of mold & mildew in the ""Halls"", although the ""rooms"" didn't smell like it, ALL of the towels & tissues had a moldy smell. Mold on the ceiling of the showers. If you have mold allergies STAY SOMEPLACE ELSE! Buffet was mediocre. I brought a party of 15 people it was our son's 21st birthday. Day 2 we went to the nightclub ""Lax"" downstairs. We had ""bottle service & VIP room"". Our bill for 15 people came to $1099.00 with tip. I gave them $450 in cash & put $649 on my mac card. The club charged me 3 times on my mac card & the cash I paid totaling to the amount if $2,198.00! I was counting on that money for the remaining 2 days of my trip. When I discovered their error the next morning & called the hotel manager, which directed me to the club manager, which directed me to accounting, everyone kept directing me in circles & no one was responsible nor helpful! Management at the club said that the charges were ""holds"" which would be returned, however when I called my bank from Vegas, they said NO, they were charges! When I explained to everyone that they had taken the last of my finances & my family & I were in Vegas with NO MONEY left, they said, sorry we can't help you. THANK GOD FOR THE FAMILY I BROUGHT WITH ME. They helped us with our final 2 days, & when I returned home, my bank challenged the charges & a week later I got my money back & paid my family back.... STAY SOMEPLACE ELSE!
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