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Businiess name:
Northwest Auto Accessories
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Review by:
citysearch c.
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Review content:
We had a misunderstanding on the product (bedrail cap) that I purchased. After the install I was unhappy with the product installed and called Mike at the shop and asked if there was anything we could do to rectify the situation. I offered a variety of options and was looking for some help from Mike to find a solution. Mike was defensive, irritated, and condescending in his dealings with me.\r
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Mike's *ONLY* offer was for me to pay labor to remove the product I was unhappy with, then pay full price and labor to have a new product installed. \r
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The misunderstanding was not their fault - but you need to do more to help satisfy your customers in the event something like this happens. Telling your customers to piss-off when they are unsatisfied is simply not good business.
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